Support

HTTPS and LEARN

August 22, 2016 • Written by

What is HTTPS? HTTPS uses Secure Socket Layer (SSL) to encrypt and decrypt user page requests over the internet. This helps keep the information that you enter into your browser private as it travels through the internet. LEARN supports HTTPS fully.

LEARN was recently upgraded to a new version of D2L Brightspace – 10.6.3. A side effect of this upgrade is that our existing implementation of HTTPS stopped working properly. Previously HTTPS was enforced only on the login page in order to protect users’ login credentials. When users entered LEARN HTTPS became optional. Currently if we set the system to enforce HTTPS on the login page users are unable to login properly. It is particularly critical that logins to LEARN are done through HTTPS to protect users’ login credentials.

D2L is working on the problem, but if a solution isn’t found soon we are going to have to force HTTPS on throughout LEARN. This may have some side effects if courses are embedding insecure content. If the provider of content that’s been embedded in LEARN doesn’t support HTTPS it will not work when HTTPS is enforced. In most cases external content providers already support secure connections. For example, video providers like YouTube, Vimeo, and the College’s ShareStream video service all support HTTPS natively.

Even if we fix the current problem with HTTPS logins, we are going to be turning on HTTPS only in the fall prior to LEARN migrating to a cloud service.

Check if Your Course Is Affected

If you want to see what your course will look like when we switch over to HTTPS you can do this now. If you type https:// before the learn.rrc.ca address in your URL bar (https://learn.rrc.ca) you will be able to navigate through LEARN using a secure connection. If you have trouble seeing your content when accessing LEARN through HTTPS please contact us at learn@rrc.ca.

LEARN Upgrade Completed – August 10, 2016

August 10, 2016 • Written by

LEARN has been upgraded to a new version 10.6.3.

All problems in the upgrade have been fixed.

  • All browsers should now be able to login to LEARN.
  • The login through HUB and the Employee Development pages has been fixed by ITS.

This new version includes many new requested features, enhancements and bugfixes. In general, LEARN still looks and feels the same, but many features have smoother and more intuitive workflows. The TLTC and LEARN Support have developed a guide to the changes: http://blogs.rrc.ca/tltc/fall-2016-learn-upgrade/.

If you have any questions or concerns about this upgrade please contact us at LEARN Support at learn@rrc.ca.

Blog Post: LEARN Email Change

November 12, 2015 • Written by

We’ve been listening to your feedback, and we’re addressing the #1 issue that users have with LEARN – the inability to reply to forwarded emails. On December 1st, LEARN’s email is changing to be a send-only email system. This means that while LEARN will still be able to send email, it will no longer receive email – replies will go to your College email account (but you can configure that account to forward emails wherever you prefer).

We’ve set up pages explaining the switch with different instructions for instructors and for students:

LEARN Email Switch For Instructors

LEARN Email Switch For Students

If you have any questions please contact us at learn@rrc.ca.

Welcome to a New Term, Instructors!

September 11, 2015 • Written by
The Teaching Learning Technology Centre has developed a number of resources to help you get the most of our your online courses.

If you have any questions please contact LEARN Support at learn@rrc.ca or by going to the Contact LEARN Support page.

LEARN Email Change to Send-Only

July 20, 2015 • Written by

LEARN’s email is being changed to a send-only email system. After this change you will no longer be able to receive email inside of LEARN. LEARN will only be able to send email, and only to designated College accounts.

Basically, the only thing that will be changing about LEARN’s email is where the email is sent. LEARN will still be able to send your emails in exactly the same way you’ve been doing it, except the emails will be sent out to College accounts.

There will be two phases to the introduction of send-only email. The first phase will involve turning off the ability to receive email in LEARN but keeping the inbox as it is now. The second phase will involve turning off the inbox in LEARN entirely, replacing it with a compose email window.

What does this mean?

Phase 1 – Early December 2015, day TBD

  • You will still be able to send emails from LEARN as before, but your emails will go to College email accounts, not LEARN accounts.
  • Receiving email in LEARN is disabled. Instead your email will be received at your College account. You can forward your received email to your regular College email account.
  • Click here for instructions for accessing and using RRC student email accounts.
  • You can still read your previously received email in LEARN
  • The addresses in the address book will be for College accounts only. For staff these addresses end in @rrc.ca and for students they end in @academic.rrc.ca.
  • When your recipient replies to your email their reply will go to their College account.

Phase 2 – January 2, 2016

  • The LEARN inbox is turned off altogether. You will no longer be able to access emails in LEARN. Please make sure you have forwarded important emails to your College account.
  • You will still be able to send emails from LEARN.

Frequently Asked Questions

 

 

Please contact LEARN Support at learn@rrc.ca if you have any questions or concerns.

Importing CSV files into Respondus

April 16, 2015 • Written by

You can import CSV files into Respondus, but please keep in mind that it does not support the import of Excel “.xls”/”.xlsx” file formats.

In order to make Respondus work with CSV files, you need to create CSV document in a specific format so that Respondus can accept it and create a quiz.

Please note that CSV only supports the five common question types:

MC = Multiple Choice
TF = True or False
MR = Multiple Response (Multi-Select)
FB = Fill in the Blank (Short Answer)
ES = Essay (Long Answer)

You will need to use the Respondus Standard Format for importing the other supported question types.

Please see the attached CSV template that you can use for creating your own CSV file for Respondus: CSV Template

Importing the CSV File Into Respondus

  1. In Excel, save the .CSV file and then close file in excel.
  2. Open Respondus
  3. Click “Import Questions”
  4. Change the “Type of file” to “Tab/Comma Deliminated” and then click “Browse”
  5. Select the file and click Open.
  6. Next, leave all the default settings and click “Preview” (this is where you may get an error if you haven’t closed the file in excel) *optionally you can indicate it should skip the first row.  In your CSV that row is not actually questions.  If you don’t do this step you will simply get a warning later.
  7. Click OK if everything is looking good.
  8. Next you have to name it, click Preview again, and then Finish.  *make sure to review the warnings and notes. In the example below, all of the warnings are from not telling it to skip rows up on step #6.
  9. Confirm everything looks good in Repsondus, and you’re good to go!

For more information about how to import CSV file into Respondus click here: Importing CSV Files, or contact LEARN Support at learn@rrc.ca

Colleague and LEARN Enrolment Times

March 30, 2015 • Written by

Colleague is Red River Colleges SIS. It does many things in the College that handle day to day duties such as handle budgeting, assign students to courses and programs and many other tasks. LEARN takes advantage of this and uses some of the data from Colleague to build Course Offerings and handle all of the enrolments automatically to LEARN. Below is a list of the times users are actively enrolled in their courses: Read More →

Quizzes with Video. Lockdown Browser Considerations

March 26, 2015 • Written by

We recently foScreen Shot 2015-03-17 at 14.54.09und an issue when taking a quiz with the Lockdown Browser. An Instructor brought to our attention that a particular quiz was freezing when a student would attempt to save their answer. We later found out that the issue was more specific to how the video was being used in the quiz. Read More →

LEARN Crosslisting Courses

January 6, 2015 • Written by

Crosslisting Overview

Crosslisting is when we combine multiple sections in LEARN so that you can teach with one course. This will allow you to organize your class better and allow you grade multiple sections in one course offering.

There are two types of Crosslisting:

•  Crosslisting in Colleague

•  Crosslisting after the section has been created and no previous crosslisting has occured.

Crosslisting in Colleague

When the section is crosslisted in Colleague, it will appear in LEARN as crosslisted. This can also happen after the section has been created in LEARN and crosslisting occurs after the the course has already been created in LEARN.

Crosslisting in LEARN

The second kind of crosslisting is when no crosslisting has occurred in Colleague. We will need the following information granted that all sections have been flagged for d2l in Colleague:

•  Parent Shell section ID #: This is the shell that will hold all children sections plus the Parent section

•  Children section ID#(s): All of the children section #’s that need to be Merged into the Parent

All children sections will be inactivated once the crosslisting happens. This means any data or content in the child sections are not accessible and that the data/content does not copy over to the parent. The parent section is untouched and will house all content and data.

Wrong Section Crosslisted

There are a few instances where we get requests to change sections in a crosslisted course. We try our best to double check with the people requesting a crosslisting to make sure they know exactly what needs to be merged. If an error happens the process will take a day to complete as it will run past two script intervals. This must emailed to LEARN support at learn@rrc.ca to fix. Please provide the following information:

The correct crosslisting request:

•  Parent Shell section ID #: This is the shell that will hold all children sections plus the Parent section

•  Children section ID#(s): All of the children section #’s that need to be Merged into the Parent

To send a LEARN crosslisting request, download the form below and email it to LEARN support at learn@rrc.ca

LEARN-Crosslisting-Request-Form

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