Support

HTTPS and LEARN

August 22, 2016 • Written by

What is HTTPS? HTTPS uses Secure Socket Layer (SSL) to encrypt and decrypt user page requests over the internet. This helps keep the information that you enter into your browser private as it travels through the internet. LEARN supports HTTPS fully.

LEARN was recently upgraded to a new version of D2L Brightspace – 10.6.3. A side effect of this upgrade is that our existing implementation of HTTPS stopped working properly. Previously HTTPS was enforced only on the login page in order to protect users’ login credentials. When users entered LEARN HTTPS became optional. Currently if we set the system to enforce HTTPS on the login page users are unable to login properly. It is particularly critical that logins to LEARN are done through HTTPS to protect users’ login credentials.

D2L is working on the problem, but if a solution isn’t found soon we are going to have to force HTTPS on throughout LEARN. This may have some side effects if courses are embedding insecure content. If the provider of content that’s been embedded in LEARN doesn’t support HTTPS it will not work when HTTPS is enforced. In most cases external content providers already support secure connections. For example, video providers like YouTube, Vimeo, and the College’s ShareStream video service all support HTTPS natively.

Even if we fix the current problem with HTTPS logins, we are going to be turning on HTTPS only in the fall prior to LEARN migrating to a cloud service.

Check if Your Course Is Affected

If you want to see what your course will look like when we switch over to HTTPS you can do this now. If you type https:// before the learn.rrc.ca address in your URL bar (https://learn.rrc.ca) you will be able to navigate through LEARN using a secure connection. If you have trouble seeing your content when accessing LEARN through HTTPS please contact us at learn@rrc.ca.

LEARN Cloud Migration Update December 14th

December 14, 2016 • Written by

LEARN’s move to the cloud is still on schedule for December 19th. Please be aware that LEARN will be down from 5pm Monday, December 19th until 11am Tuesday, December 20th.

The integration between Colleague and LEARN has been implemented and is working as expected. This integration controls courses being created in LEARN and student and instructor enrollment in their courses. Only 2017 courses and enrollments are being affected by the integration.

Please let LEARN Support (learn@rrc.ca) know if you see any problems with any of your 2017 courses.

Integration Changes:

  1. Colleague Crosslisting will be actively reflected in LEARN automatically. Previously this crosslisting only showed up in LEARN if the course was already crosslisted when it was entered into LEARN.
  2. Crosslisting will no longer delete the child’s course offering. Instead the child’s course offering will be renamed and set to be “inactive”. The name will be changed to include (Deactivated Crosslisting) in the title. The course will be “inactive” because simply moving the sections to a new parent does not remove those who are enrolled as Developer, EA, Editor, etc. This will prevent them from accessing the course and being confused as to why there are no students there anymore. The child course offering is not being deleted because Colleague crosslisting could have potentially accidentally deleted courses with real user progress or course files in them.
  3. Courses cancelled in Colleague will be renamed to include (Cancelled) in the title and the course will be set to inactive.
  4. We will be able to extend course end dates on demand.
  5. We will be able to extend program end dates on demand.

Login Changes

After the upgrade you will see a new login page. You can see screenshots of this new login page here. To login, click the LEARN Login button and then for your username enter your RRC email address instead of just your username. Your password will be the same. For students this will be username@academic.rrc.ca. For staff this will be username@rrc.ca. Logins through HUB will remain unchanged.

Please be aware that LEARN will be down from 5pm Monday, December 19th until 11am Tuesday, December 20th.

This window will see the last data migrated to the cloud, LEARN upgraded to the latest version, and testing performed to make sure that everything is working. There will absolutely be no data loss. If there is a problem we can always revert to our on premise hosting of LEARN which will not be deleted until we are sure we’re working well on the cloud.

LEARN Cloud Migration Update December 6

December 6, 2016 • Written by

LEARN’s move to the cloud is still on schedule for December 19th.

The new integration between Colleague and LEARN has not been entirely finalized yet, but should be soon. The new integration for LEARN will only affect 2017 courses so that no changes are made to actively running courses where possible.

Integration Changes:

  1. Colleague Crosslisting will be actively reflected in LEARN automatically. Previously this crosslisting only showed up in LEARN if the course was already crosslisted when it was entered into LEARN.
  2. Crosslisting will no longer delete the child’s course offering. Instead the child’s course offering will be renamed and set to be “inactive”. The name will be changed to include (Deactivated Crosslisting) in the title. The course will be “inactive” because simply moving the sections to a new parent does not remove those who are enrolled as Developer, EA, Editor, etc. This will prevent them from accessing the course and being confused as to why there are no students there anymore. The child course offering is not being deleted because Colleague crosslisting could have potentially accidentally deleted courses with real user progress or course files in them.
  3. Courses cancelled in Colleague will be renamed to include (Cancelled) in the title and the course will be set to inactive.
  4. We will be able to extend course end dates on demand.
  5. We will be able to extend program end dates on demand.

An additional change is to how users will login to LEARN. Now that LEARN is using a federated login service, users will no longer be able to login directly on LEARN’s front page. They will need to either login through HUB or by clicking on the login button on LEARN’s front page. This new login will require you to enter your RRC email address instead of just your username. For students this will be username@academic.rrc.ca. For staff this will be username@rrc.ca. Please see this blog posting for more information.

Please be aware that LEARN will be down from 5pm Monday, December 19th until 10am Tuesday, December 20th.

This window will see the last data migrated to the cloud, LEARN upgraded to the latest version, and testing performed to make sure that everything is working. There will absolutely be no data loss. If there is a problem we can always revert to our on premise hosting of LEARN which will not be deleted until we are sure we’re working well on the cloud.

LEARN Upgrade Completed – August 10, 2016

August 10, 2016 • Written by

LEARN has been upgraded to a new version 10.6.3.

All problems in the upgrade have been fixed.

  • All browsers should now be able to login to LEARN.
  • The login through HUB and the Employee Development pages has been fixed by ITS.

This new version includes many new requested features, enhancements and bugfixes. In general, LEARN still looks and feels the same, but many features have smoother and more intuitive workflows. The TLTC and LEARN Support have developed a guide to the changes: http://blogs.rrc.ca/tltc/fall-2016-learn-upgrade/.

If you have any questions or concerns about this upgrade please contact us at LEARN Support at learn@rrc.ca.

LEARN Upgrade 2016

August 10, 2016 • Written by

In August of 2016 LEARN is receiving and upgrade from version 10.3.20 – v10.6.  Though these are point version updates there are many features that have been upgraded and/or introduced to the system.

Please feel free to view the full release notes from D2L:  v10.4.0-v10.4.12 and v10.5.0-v10.6.3

Or view our highlighted changes below:

Blog Post: LEARN Email Change

November 12, 2015 • Written by

We’ve been listening to your feedback, and we’re addressing the #1 issue that users have with LEARN – the inability to reply to forwarded emails. On December 1st, LEARN’s email is changing to be a send-only email system. This means that while LEARN will still be able to send email, it will no longer receive email – replies will go to your College email account (but you can configure that account to forward emails wherever you prefer).

We’ve set up pages explaining the switch with different instructions for instructors and for students:

LEARN Email Switch For Instructors

LEARN Email Switch For Students

If you have any questions please contact us at learn@rrc.ca.

Welcome to a New Term, Instructors!

September 11, 2015 • Written by
The Teaching Learning Technology Centre has developed a number of resources to help you get the most of our your online courses.

If you have any questions please contact LEARN Support at learn@rrc.ca or by going to the Contact LEARN Support page.

LEARN Email Change to Send-Only

July 20, 2015 • Written by

LEARN’s email is being changed to a send-only email system. After this change you will no longer be able to receive email inside of LEARN. LEARN will only be able to send email, and only to designated College accounts.

Basically, the only thing that will be changing about LEARN’s email is where the email is sent. LEARN will still be able to send your emails in exactly the same way you’ve been doing it, except the emails will be sent out to College accounts.

There will be two phases to the introduction of send-only email. The first phase will involve turning off the ability to receive email in LEARN but keeping the inbox as it is now. The second phase will involve turning off the inbox in LEARN entirely, replacing it with a compose email window.

What does this mean?

Phase 1 – Early December 2015, day TBD

  • You will still be able to send emails from LEARN as before, but your emails will go to College email accounts, not LEARN accounts.
  • Receiving email in LEARN is disabled. Instead your email will be received at your College account. You can forward your received email to your regular College email account.
  • Click here for instructions for accessing and using RRC student email accounts.
  • You can still read your previously received email in LEARN
  • The addresses in the address book will be for College accounts only. For staff these addresses end in @rrc.ca and for students they end in @academic.rrc.ca.
  • When your recipient replies to your email their reply will go to their College account.

Phase 2 – January 2, 2016

  • The LEARN inbox is turned off altogether. You will no longer be able to access emails in LEARN. Please make sure you have forwarded important emails to your College account.
  • You will still be able to send emails from LEARN.

Frequently Asked Questions

 

 

Please contact LEARN Support at learn@rrc.ca if you have any questions or concerns.

How-to: Using clips from Youtube

May 12, 2015 • Written by

We recently found that some people were using Youtube clips they created in Youtube as embeddable objects inside of LEARN. The benefit to this is focusing on a certain segment of a video by controlling the start and end time the user can see of that video. Since we found an issue with LEARN and youtube videos we decided to show you how to get around this. (Fix coming in LE 10.3.0 SP20 or 10.4.0) Read More →

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