The Red River College Library receives plenty of inquiries about the wireless networks here on our campuses. As usual we try to answer all of our Patron’s questions, though it must be said that we do not control or manage the wireless networks here at RRC. At the Library we are users, just like you!
In fact, it is the Information Technology Department that manages the wireless networks at the Notre Dame Campus and throughout the Exchange District Campus. However, though we do not control the system, the Library can still provide some assistance in this matter.
Lesson #1: If you can’t connect, make sure you are in an area where there is coverage
First of all, users should know where the wireless access points are located. Wireless is fully available throughout the Roblin Centre and the Patterson Global Institute at the Exchange District Campus. In the Notre Dame Campus full wireless coverage is available in Buildings A, C, D, E, F and Z and certain common areas, such as the Library, the cafeterias (Buffalo, Voyageur, Otto’s, Hard Drive ), the Cave Lounge, and the North and South Gyms. There is only partial wireless coverage in buildings M, J and B.
Lesson #2: Make sure you use your correct username and password
Additionally, Staff and students should connect through the Wireless Network named RRCWireless. You should take note that this network does not operate like an open wireless, such as the wireless at “Starbucks” or “McDonald’s”. A user needs to enter their credentials to obtain a connection. When challenged, use your normal RRC network username and password to login. If you are having troubles, please review more detailed instructions on our web page, as connections may sometimes be tricky.
As for devices, iPhones and iPads usually connect very easily. Just enter your RRC username and password and you are usually connected in seconds. Other operating systems, such as Android, may require additional settings. Further, devices such as Kobo may have trouble connecting as they normally do not have the correct WPA2 protocol required for a connection. Please refer to our webpage for more detailed info and instructions.
Lesson #3: Don’t use RRCGUEST!
A common problem that occurs is users try to connect to the network named “RRCGUEST”. This network is for guests to the college and is not meant to be used by students and/or staff.
Connections to “RRCGUEST” require a special username and a password that must be obtained in advance, by making a CASELOG request to Information Technology Solutions. The Library does not know any of the usernames and/or passwords and we cannot issue you with one.
Please note, those staff and students that have College-issued laptops and devices, should submit a Caselog if they have troubles connecting to the Wireless network. However, the RRC IT Department cannot support those that have personal devices. If you have a personal device and you just can’t seem to get it connected to the RRCWIreless then come to our Helpdesk in the Lower Learning Commons of the Roblin Centre, or to the Help Desk in the Library Computer Lab at the Notre Dame Campus. Our staff is available from 8:00AM to 4:00 PM and they are great at helping students with these types of problems.