Technical Support

Connecting to RRCWireless

August 24, 2017 • Written by

Wireless at RRCThe Red River College Library continues to receive inquiries about the wireless network.  As usual we try to answer all our patron’s questions, though it must be said that we do not control or manage the wireless networks here at RRC.  At the Library we are wireless users, just like you!

At RRC, the Information Technology Solutions department manages the wireless networks. Even though we do not control the system, the Library is always here to provide tips as to the best way to use the wireless system.

We are always ready to guide you:
library.rrc.ca/wireless 

 

Lesson #1: Always use RRCWireless. Don’t use RRCGuest!

Staff and students should connect through the Wireless Network named RRCWireless. Do not connect to RRCGUEST.

The network you need to connect to is named RRCWireless.

A common problem that occurs is users try to connect to the network named “RRCGuest”.  This network is for guests to the college and is not meant to be used by students and/or staff.

Connections to “RRCGuest” require a special username and a password that must be obtained  in advance, by making a CASELOG request to Information Technology Solutions.  The Library does not know any of the usernames and/or passwords and we cannot issue you with one.

Lesson #2: Make sure you use your correct username and password

The RRCWireless network does not operate like an open wireless, such as the wireless at “Starbucks” or “McDonald’s”. A user needs to enter their username and password to obtain a connection. When challenged, use your normal RRC network username and password to login.

After you enter your username and password, you may be asked whether you “trust” the network you must say “yes” and “accept” the connection to the network.

Lesson #3: Are you a Returning Student? Forget this Network!

forget

If you are a returning student, you were likely required to reset your password over the summer. When you return to the college, you have to make sure that any of your devices, such as cell phones or tablets, also have your new password in their settings.

Q: How do you do update your wireless password?
A: Forget this network!

Just ask your device to “Forget this Network” and then setup the network fresh.

Lesson #4: Lockouts

If your device was set with an old password, keep in mind that it was actively connect to the wireless with an incorrect password. This would have caused the college’s wireless system to lock out your device. Unfortunately, when you attempt to reconnect with your username and a correct password you may still be locked out!

Wait 30 minutes after you “Forget this Network” for your locked-out device to be re-allowed to connect to RRCWireless.

Getting Support

Please note, those staff and students that have College-issued laptops and devices, should submit a Caselog if they have troubles connecting to the Wireless network

However, the RRC IT Department will  not normally support those that have personal devices.  If you have a personal device and you can’t seem to get it connected to the RRCWireless, you are welcome to visit one of the Library Helpdesks for face-to-face support:

  • Roblin Centre Lower Learning Commons:  Weekdays 8:00AM to 4:00 PM
  • Notre Dame Campus Library Computer Lab:  Weekdays 8:00AM to 4:00 PM

Library Helpdesk staff are great at helping students diagnose wireless issues!

Remember, we are always ready to guide you!
library.rrc.ca/wireless 

Important Tips for using RRCWireless

August 26, 2016 • Written by

Wireless at RRCThe Red River College Library continues to receive inquiries about the wireless network.  As usual we try to answer all our patron’s questions, though it must be said that we do not control or manage the wireless networks here at RRC.  At the Library we are simply users, just like you!

At RRC, the Information Technology Department manages the wireless networks. Even though we do not control the system,  the Library is always here to provide tips as to the best way to use the wireless system..

Reference: library.rrc.ca/wireless/

Lesson #1: Always us RRCWireless. Don’t use RRCGuest!

Staff and students should connect through the Wireless Network named RRCWireless. Do not connect to RRCGUEST.

The network you need to connect to is named RRCWireless.

A common problem that occurs is users try to connect to the network named “RRCGuest”.  This network is for guests to the college and is not meant to be used by students and/or staff.

Connections to “RRCGuest” require a special username and a password that must be obtained  in advance, by making a CASELOG request to Information Technology Solutions.  The Library does not know any of the usernames and/or passwords and we cannot issue you with one.

Lesson #2: Make sure you use your correct username and password

The RRCWireless network does not operate like an open wireless, such as the wireless at “Starbucks” or “McDonald’s”. A user needs to enter their credentials to obtain a connection. When challenged, use your normal RRC network username and password to login.

After you enter your username and password, you may be asked whether you “trust” the network you must say “yes” and “accept” the connection to the network.

Lesson #3: Are you a Returning Student? Forget this Network!

forget

If you are a returning student, you were likely required to reset your password over the summer. When you return to the college, you have to make sure that any of your devices, such as cell phones or tablets, also have your new password in their settings.

Q: How do you do update your wireless password?
A: Forget this network!

Just ask your device to “Forget this Network” and then setup the network fresh.

Lesson #4: Lockouts

When you ask your device to “forget this network”, always keep in mind that it was likely trying to actively connect to the wireless with a bad password. This would have caused the college’s wireless system to lock out your device. So, when you reconnect with your username and your new password it may still not connect. It is probably locked out!

Wait 30 minutes after you “Forget this Network” for your locked-out device to be re-allowed to connect to RRCWireless.

Getting Support

Please note, those staff and students that have College-issued laptops and devices, should submit a Caselog if they have troubles connecting to the Wireless network

However, the RRC IT Department cannot support those that have personal devices.  If you have a personal device and you can’t seem to get it connected to the RRCWIreless then come to our Helpdesk in the Lower Learning Commons of the Roblin Centre, or to the Help Desk in the Library Computer Lab at the Notre Dame Campus.  Our staff is available from 8:00AM to 4:00 PM and they are great at helping students with these types of problems.

Reference: library.rrc.ca/wireless/

Student Email Changes 13-16 May 2016

May 10, 2016 • Written by

banner_email

On May 16, Red River College is rolling out a new Student Email system (powered by Office 365), which will enable you to access your email, contacts, and calendar from virtually anywhere. Stay in sync and on schedule with Outlook, and coordinate more effectively with classmates and Instructors. The new Student Email will not change how you send email from Learn, but it will provide additional communication enhancements to you. You’ll be sent further information regarding this change to your current student email.

Student Email will not be available from 4pm on Friday, May 13 until 10pm on Sunday, May 15 while the upgrade is completed.

Once the change is complete, students will see a different look and feel, but the general email experience will remain the same. The email addresses for all students will remain as “username@academic.rrc.ca” and all of their mail from the current Student Email system will be transferred into the new system.

Important: If students have set their student email to automatically forward to another email address, they will likely find they have to reset their forwarding in the new email system.

Support documentation for the new mail system will be located at the IT Solutions Blog (https://blogs.rrc.ca/its/help-resources/).

EBSCOhost Mobile App

October 30, 2015 • Written by

img_mobileThe EBSCOhost mobile app is made for the smaller screens of mobile devices, and offers the most important EBSCOHost features and functionality right in the palm of your hand.

There is also an added bonus. Once you have successfully loaded a validation key into your mobile device you do not have to enter a username and password every time you use the app.

To get started, follow the instructions below, or check out our “EBSCOHost Mobile” online guide.  You may also inquire at the Library Reference Desk for printed instructions.

 Instructions

Step 1: Get the APP

  1. Download the free EBSCOhost app on your mobile device from within your device’s App Store. (Apple and Android only)

Step 2: Get the Validation Key

  1. Launch your web browser, from within your mobile device or your computer.
  2. Go to http://library.rrc.ca
  3. Click on “Search EBSCOhost Articles” in the left-hand menu
  4. Log in with your college username and password
  5. Click on “Continue”
  6. You should arrive at the EBSCOhost Article Search Page. Now, look at the bottom of the page (in the footer) for a link titled “iPhone and Android apps”. Note: if you are using a device that automatically simplifies pages for mobile devices you may need to select to view “full site” in order to see this link at the bottom of the page.
  7. A popup will come up, asking you to input an email address.  Be sure to insert an email address that you can access on your mobile device. EBSCOhost will now send a special key to this email address.

Step 3: Load the key

  1. On your mobile device, open up the email you receive from ephost@epnet.com and click on the link: “tap this authentication key”.
  2. That will launch the EBSCOhost application. You will now have access to EBSCOHost on your device until the key code you’ve received has expired.

Instructions on how to use the EBSCOhost mobile application may also be be found on the EBSCOHost website, or by doing a web search for “EBSCOhost Mobile Access”.

Forget this Network! Reconnecting to RRCWireless

September 8, 2014 • Written by

Wireless at RRCThe Red River College Library receives plenty of inquiries about the wireless networks on all our Winnipeg campuses. Our goal is to help all our library patrons, though we always have to be clear that we do not control or manage the wireless networks here at RRC. At the Library we are users, just like you!

In fact, it is the Information Technology Department that manages the wireless networks at the Notre Dame Campus and throughout the Exchange District Campus.

Are you a Returning Student? Forget this Network!

forget

If you are, you likely had to reset your password over the summer. When you return to the college, make sure that any of your devices, such as cell phones or tablets, also have your new password in their settings.

Q: How do you do update your wireless password?
A: Forget this network!

Just ask your device to “Forget this Network” and then setup the network fresh.

Lockouts

When you ask your device to “forget this network”, always keep in mind that it was likely trying to actively connect to the wireless with a bad password. This would have caused the college’s wireless system to lock out your device. So, when you reconnect with your username and your new password it may still not connect. It is probably locked out!

Wait 30 minutes after you “Forget this Network” for your locked-out device to be re-allowed to connect to RRCWireless.

Laptops – Mac and PC

If you have a laptop, you may not need to “Forget this Network”.  You can likely just login with your new password when your computer challenges you for credentials.  However, you may still have to wait 30 minutes for your laptop to cease being locked out.  Just put in your new password, and wait for the lock-out period to expire (30 minutes).

Additional Help

We offer additional help at our Library Helpdesks:

  • Notre Dame Campus – Library Computer Lab (8AM to 4PM)
  • Exchange District Campus – Lower Learning Commons (8AM to 4PM)

As well we have a web page with extensive wireless resources and guides: http://library.rrc.ca/Help-and-Guides/Wireless.aspx