Connect to Red River College wireless

Connect to Red River College wireless

Red River College provides support for the RRCWireless network at the Notre Dame and Exchange District Campuses.

Full wireless access is available at the following RRC locations:

Exchange District Campus – The Roblin Centre, Patterson GlobalFoods Institute, and Massey Building
Notre Dame Campus – Buildings A, B, C, D, E, F, J, M, and Z, as well as common areas such as the library, cafeterias (Buffalo, Voyageur, Otto’s), Cave Lounge, and North and South Gyms.
Language Training Centre – Winnipeg campus
Stevenson Campus – Winnipeg campus
Regional Campus Locations – Red River College provides wireless network access to each of its regional campuses independently. Please refer to your regional campus administration for log on credentials.
IMPORTANT:
RRC wireless networks are managed by the Information Technology Solutions (ITS) department. ITS supports only College‑issued laptops and devices; however, the RRC Library offers tips and general support for connecting to the College Wi‑Fi network with your personal devices. If you can’t connect to the network using these Quick reference instructions, Troubleshooting Tips, and FAQs, you can visit the following Library Helpdesk locations for assistance:

  • Notre Dame Campus: Library Computer Lab, 8 a.m. – 4 p.m.
  • Exchange District Campus: Lower Learning Commons 8 a.m. – 4 p.m.

Quick reference instructions

Connecting to RRCWireless – Quick reference guide

To connect to the RRCWireless network, follow these steps (Windows 10 shown – other devices similar):

NOTE:
Do not attempt to connect to the RRCGuest network. This network is provided for guests at the College who require a temporary Wi‑Fi connection. Students and staff are not able to access this network.
  1. On your devices Wi‑Fi menu, click RRCWireless.
  2. NOTE:
    If RRCWireless doesn’t appear in your list of available networks, you’ll have to manually add it. Refer to Configuring RRCWireless – Quick reference guide.

  3. Enter your College User name and Password, and then click OK.
  4. NOTE:
    Enter the same User name and Password that you use to access the RRC network.

  5. If you receive a message asking you to “trust” the network, click Trust or Connect, and you can begin using the network.
  6. NOTE:
    Your network connection will remain active until you change your password. If you’ve recently changed your password and can no longer connect to the network, you’ll have to forget the RRCWireless connection, and then reestablish it. Refer to Forget wireless network – Quick reference guide.

    NOTE:
    If you require more detailed information about connecting to the RRCWireless network, refer to Manually connecting to RRCWireless – Device‑specific instructions.

Configuring RRCWireless – Quick reference guide

To manually configure your personal device to connect to the RRC wireless network, you’ll have to apply the following settings (Windows 10 shown – other devices similar):

  • Network name: RRCWireless
  • Security type: WPA2‑Enterprise
  • Encryption type: AES
  • Authentication method: Secured password (EAP‑MSCHAP v2)
  • IMPORTANT:
    Windows users must clear the Automatically use my Windows logon name and password (and domain if any) check box.

  • User name: Enter the same User name that you use to access the RRC network.
  • Password: Enter the same Password that you use to access the RRC network.
  • Domain: If necessary, enter academic for students or admin for staff, but the network should automatically detect your domain.
NOTE:
If you’ve recently changed your password and can no longer connect to the network, you’ll have to forget the RRCWireless connection, and then reestablish it. Refer to Forget wireless network – Quick reference guide. If you require more detailed information about configuring the RRCWireless network, refer to Manually configuring RRCWireless – Device‑specific instructions.

Forget wireless network – Quick reference guide

To forget the RRCWireless network after resetting your password, follow these steps (Windows 10 shown – other devices similar):

  1. On your devices Wi‑Fi menu, click Network settings.
  2. On the Wi‑Fi menu, click the Manage known networks link.
  3. Click RRCWireless, and then click Forget. The RRCWireless network is now removed from your device.
  4. NOTE:
    If you require more detailed information about forgetting the RRCWireless network, refer to Forget wireless network – Device‑specific instructions.

Device‑specific instructions

Click on the link to open the drop‑down menu.


Troubleshooting tips
  1. For more detailed information about connecting to the RRCWireless network, refer to Device‑specific instructions.
  2. Ensure you’re connecting to the RRCWireless network–do not attempt to connect to the RRCGuest network. This network is for guests at the College and requires a special user name and password, which can be obtained only by submitting a Case Log request in advance of visiting the College. Only ITS can provide RRCGuest network credentials, the RRC Library staff can’t issue log on information.
  3. If you’ve recently changed your password on your computer but haven’t changed it on your mobile device, your device might try to automatically connect to the network using your old password and will be locked out. To fix this problem, follow these steps:
    1. Forget the RRCWireless connection. Refer to Forget wireless network – Device‑specific instructions.
    2. Wait 35 minutes.
    3. Reestablish your RRCWireless connection using your new password. Refer to Manually connecting to RRCWireless – Device‑specific instructions or Manually configuring RRCWireless – Device‑specific instructions.
  4. Update your Windows wireless adapter driver to connect using the required WPA2 Enterprise protocol. Refer to your laptop manufacturer’s website for updated wireless adapter drivers.
  5. If your wireless stops working, ensure that you’re within range of the RRCWireless signal.
  6. If there is no list of available networks showing, ensure that you’ve enabled Wi‑Fi on your device.
  7. If you still can’t connect to the network, turn off your Wi‑Fi, forget the RRCWireless network (refer to Forget wireless network – Device‑specific instructions), manually add the RRCWireless network (refer to Manually configuring RRCWireless – Device‑specific instructions) ensuring that all settings are correctly entered, and then turn your Wi‑Fi back on.
  8. The RRC Library provides tips and general support for connecting to the College Wi‑Fi network with your personal devices. If you can’t connect to the network using these Quick reference instructions, Troubleshooting Tips, and FAQs, you can visit the following Library Helpdesk locations for assistance:
    • Notre Dame Campus: Library Computer Lab, 8 a.m. – 4 p.m.
    • Exchange District Campus: Lower Learning Commons 8 a.m. – 4 p.m.
IMPORTANT:
Do not attempt to connect to the RRCGuest network. This network is for guests at the College and requires a special User Name and Password, which can be obtained only by submitting a Case Log request in advance of visiting the College. Only ITS can provide RRCGuest network credentials; the RRC Library staff can’t issue log on information.

FAQs
Q: Why can’t I connect to the RRCGuest network?
A: You can access the RRCWireless network using the same User name and Password that you use to access the RRC network. The RRCGuest network, however, is only for guests at the College and students and staff are not able to access it. The RRCGuest network requires a special user name and password, which can be obtained only by submitting a Case Log request in advance of visiting the College. Only ITS can provide RRCGuest network credentials (the RRC Library staff can’t issue log on information).
Q: I’m a returning student, why can’t I connect to the RRCWireless network anymore?
A: As a returning student, you were likely required to change your password over the summer. Although your new password provides you with access to the College network, your personal devices might still be trying to connect using your previously saved password. Refer to Forget wireless network – Quick reference guide to remove your old password, and then reconnect to the RRCWireless network using your new password.
Q: I’m within range of the RRCWireless network, why can’t I connect to the Internet?
A: Unlike open wireless networks, similar to those found at Starbucks® or McDonalds®, you must enter the same User name and Password that you use to access the RRC network to connect to the RRCWireless network. Make sure you enter the correct credentials, and if you receive a message asking you to “trust” the network, click Trust or Connect, and you can begin using the network.
Q: I did what you said, I “forgot the network,” and then I tried to connect using my new password. Why am I still unable to access the network?
A: Although you followed the instructions to forget the network, your personal device was likely trying to automatically connect to the network using your old password. This will cause the College’s network security system to lockout your device. Wait 35 minutes after you forget the network, and your locked‑out device will be allowed to access the network when you enter your new password.
Q: I tried the Troubleshooting Tips and FAQs, but I still can’t connect to the network. Is there somewhere I can go to get additional support?
A: If you’re having issues connecting to the network using a College‑issued device, you can submit a Case Log for assistance. ITS supports only College‑issued laptops and devices; however, the RRC Library offers tips and general support for connecting to the College Wi‑Fi network with your personal devices. If you can’t connect to the network using these Quick reference instructions, Troubleshooting Tips, and FAQs, you can visit the following Library Helpdesk locations for assistance:

  • Notre Dame Campus: Library Computer Lab, 8 a.m. – 4 p.m.
  • Exchange District Campus: Lower Learning Commons 8 a.m. – 4 p.m.

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