Checking your messages from a touch-tone telephone

Checking your messages from a touch‑tone telephone

The message waiting indicator on your desktop telephone will notify you when you receive a new message. To retrieve your messages using a touch‑tone telephone, follow these steps:

  1. Press the Messages button on your telephone to log on to Unity Connection. For additional log on methods and instructions, refer to the Listening to your voicemail messages webpage.
  2. Use the following keys on your telephone key pad:
    • Press 1 to hear new messages.
    • Press 31 to hear saved messages.

During message options:

Key Action
1 Restart message
2 Save
3 Delete
4 Slow playback
5 Change volume
6 Fast playback
7 Rewind message
8 Pause/resume
9 Fast-forward
# Fast-forward to end
## Skip message and save as is

After message options:

Key Action
1 Repeat the message
2 Save
3 Delete
4 Reply
5 Forward
6 Mark it new
7 Skip back
9 Message properties
Cancel playing messages
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