Who we are
As the primary stewards of information technology, Information Technology Solutions positively contributes to meeting the goals of the College community in the following ways:
- Working collaboratively with the campus community to deliver quality service and leading‑edge technology solutions that meet current needs and address future requirements.
- Providing for the effective and informed use of technology and thoughtful exploration of new technologies.
- Striving to exceed expectations through our professionalism, courtesy, consistency, and commitment to excellence.
The ITS department comprises six areas reporting to the Director. Each manager works with the department’s team members to ensure optimum service for the campus community.
Client Services comprises the following three major areas: (1) workstation management, (2) telecommunications, and (3) technical documentation and training.
Workstation Management: Governs the procurement, preparation, maintenance, and support for over 3,000 computers and hundreds of different software packages for academic labs, instructional staff, and administrative support. This area assists with the selection of computer hardware and software and acts as a liaison between the College and its technology partners.
Telecommunications: Serves as the first point of contact for all telecommunication related services such as VoIP, voicemail, smartphones, and cellphones. Activities include procurement, installation, support, and billing for telecommunication services. This area also provides operator services to the College community and maintains the online College phone directory.
Technical Documentation and Training: Provides up‑to‑date support documentation through the ITS website and My Team Sites on a wide variety of topics. This area also is responsible for delivering in‑person training on specific technical topics to College faculty and staff. Its goal is to improve the College community’s experience with RRC technology by providing resources and education.
The Enterprise Applications area provides the College with custom business solutions for software developed in‑house as well as a number of purchased applications. The group is responsible for implementing, integrating, maintaining, upgrading, and supporting many of the College’s corporate administrative computer systems. Staff members in this group are proficient with a number of different software tools such as Visual Studio .NET. Our custom HUB product is a key system that provides a gateway to other products supported and integrated with our main ERP software.
Enterprise Applications also supports a central reporting system for staff that provides many operational reports spanning multiple databases within our system’s infrastructure. This group also adheres to documented best practices and guidelines to ensure secure, effective, and prompt solutions for supporting students, staff, and other clients of the College or their software.
The Enterprise Systems group is responsible for assisting, reviewing, and evaluating software proposals for technical and architectural requirements, and also provides the following supports:
- Installs, reviews, and maintains the implementation of the Ellucian ERP and related business systems within user areas.
- Provides business analysis and business software support for user areas.
- Reviews and maintains enterprise standards for all ERP modules including design, integration, and installation.
- Promotes Manager QA, which includes upgrades and maintenance of existing Ellucian software, ERP data transfers and customizations, tuning, security and user accounts, and data quality and consistency standards.
- Reviews and maintains information privacy, access, and security for all ERP and databases.
- Provides documentation to meet operational, audit, and disaster recovery requirements.
- Reviews and maintains corporate data standards for all database design, integration, and installation, and performs the following database functions:
- Builds and installs databases.
- Upgrades and maintains existing databases.
- Enables database‑to‑database communication, data transfers, backups, tuning, security and user accounts, data quality and consistency standards, and deployment of database access software.
Information Protection and Compliance
Information security involves safeguarding Red River College’s most valuable asset: the information we use as part of our daily administrative and academic activities.
The Information Protection and Compliance area is responsible for planning and managing College‑wide activities that promote secure information technology systems, services, and programs, while providing support for leading‑edge technologies and new initiatives. This group serves as an advisor and liaison to campus IT providers and College officials regarding IT‑related matters. It also promotes network security awareness and assists departments with the design and implementation of information technologies.
Information Protection and Compliance is also responsible for campus education and awareness for security administrators. All users have a responsibility to maintain the security of the data and computer equipment on the College network.
Infrastructure Systems safeguards and maintains file, data, and application servers to support the academic and administrative computer needs of the College, which includes the following:
- Academic support services include server and account administration for student server resource access, student email servers, lab servers, and Academic Learning Management servers.
- Administrative support services include server administration and account management for faculty and staff server resource access, staff email servers, and corporate application servers.
- Operations support services include acquiring and assembling servers, loading appropriate operating systems, and managing the security patches necessary to ensure optimum performance of the operating systems.
Networks and Communications
The Networks and Communications area is responsible for the design, implementation, maintenance, and administration of the College’s LAN and WAN networks to support the academic and administrative needs of the College. This includes internet services; inter‑campus connectivity; firewalls; VPN; wireless networking; VoIP telecommunications; voicemail; collaboration technologies; and local network services, which includes switching and routing.