Who We Are
As the primary stewards of Information Technology, Information Technology Solutions will make a positive contribution to meet the goals of the College community by:
- Working collaboratively with the community to deliver quality service and technology solutions that meet the current needs and changing requirements
- Providing for the effective and informed use of technology and the thoughtful exploration of new technologies
- Constantly striving to exceed expectations through our professionalism, courtesy, consistency, and commitment to excellence.
The department is comprised of six areas reporting to the Director. Each manager works with the department team members to ensure optimum service for the campus community.
Client Services is comprised of three major areas: workstation management, telecommunications and technical documentation/training.
Workstation Management is responsible for the procurement, preparation, maintenance and support for over 3000 computers and hundreds of different software packages for academic labs, instructional staff and administrative support. This area assists with the selection of computer hardware and software as well as acting as a liaison between the College and its technology partners.
Telecommunications serves as the first point of contact for all telecommunications related services such as VoIP, voicemail, smartphones, and cellphones. Activities include procurement, installation, support and billing for telecommunications services. This area delivers operator services to the College community as well as maintenance of the online College phone directory.
Technical Documentation/Training provides up-to-date support documentation through the ITS website and Team Sites on a wide variety of topics. This area is also responsible for delivering in-person training on specific technical topics to College faculty and staff. Its goal is to improve the experiences the College community has with RRC technology through education.
Enterprise Applications division provides the College with custom business solutions for both in house developed software as well as a number of purchased applications. We are responsible for the implementation, integration, maintenance, upgrading, and on-going support of many of the College’s corporate administrative computer systems. Staff in this group are proficient with a number of different software tools such as Visual Studio .NET. Our custom HUB (hub.rrc.ca) product is a key system that provides a gateway to other products supported and integrated with our main ERP software. We also support a central reporting system for staff that provides many operational reports that span many databases of our systems infrastructure. We follow documented best practices and guidelines to ensure secure, quality, and timely solutions to support students, staff, and other clients of the college or their software.
The Enterprise Systems group is responsible for assisting, reviewing and evaluating software proposals for technical and architectural requirements. Install, review and maintain the implementation of our Ellucian ERP and related business systems with user areas. We provide business analysis and business software support for user areas. Review and maintain enterprise standards for all ERP modules, design, integration, and installation. Manager QA, upgrades/maintenance of existing Ellucian software, ERP data transfers and customizations, tuning, security/user accounts, data quality/consistency standards. Review and maintain corporate data standards for all database design, integration, installation/building of databases, upgrades/maintenance of existing databases, database-to-database communication/data transfers, backups, tuning, security/user accounts, data quality/consistency standards and deployment of database access software. We also reviews and maintains information privacy, access and security for all ERP and databases and provide documentation to meet operational, audit and disaster recovery requirements.
Information Protection and Compliance
Information Protection and Compliance is responsible for planning and managing college-wide activities promoting secure information technology systems, services, and programs as well as providing support for leading edge technologies and new initiatives. Information Protection and Compliance serves as an advisor and liaison to campus IT providers and College officials regarding IT. Additionally, Information Protection and Compliance promotes network security awareness and assists departments with the design and implementation of information technologies. Information Protection and Compliance is also responsible for campus education and awareness for security administrators. All users have a responsibility to maintain the security of the data and computer equipment on the College network for which they are responsible.
Information Security is simply the safeguarding of Red River College’s most valuable asset. The information that is used as part of our daily administrative and academic activities.
Infrastructure Systems looks after and maintains file, data, and application servers to support the academic and administrative computer needs both on and off campus. Academic services include server and account administration for student server resource access, student e-mail, lab servers, and Academic Learning Management servers. Administrative services include server administration and account management for server resource access, staff e-mail, and corporate application servers. Operations Support is responsible for the acquisition and assembly of servers, the loading of appropriate operating systems, and the necessary security patch management of those operating systems.
Networks and Communications
Networks and Communications is responsible for the design, implementation, maintenance, and administration of the College’s LAN and WAN networks to support academic and administrative needs at all RRC locations. This includes internet services, inter-campus connectivity, firewalls, local network services including switching and routing, VPN, wireless networking, VoIP telecommunications, voicemail, and collaboration technologies.