Your residence deposit becomes refundable only after the completion of your residence contract and you have moved out. Provided the deposit has not been forfeited, it will be refunded less the costs of any required cleaning or repairing of the room during the contract period (in other words, you’ll receive whatever was not needed to return the room to the condition reported on the unit condition report).
To ensure that the residence deposit is refunded to you in full, you must leave the room in the same condition as specified on the unit condition report when you moved in.
Residence Deposit Refund Timeline
You will generally receive your refund one to two months after your check-out date (although the process can take up to three months in some cases).
We compare the condition of your room at the time of check-out to its condition on your check-in date. If we notice any damages or uncleanliness compared to the room’s original condition, you will be charged the cost of repairing damages or cleaning. See Moving Out of Residence.
Upon completing the check-out inspection, you will be asked to return your mailbox key and your laundry card.
Your mailbox key is $25.00 to replace.
Your laundry card is returned to the Campus Living office, and we cannot return any balance that may remain. Please make sure you’ve used as much of it as you can so that it is not forfeited. If you do not return your laundry card promptly, you risk facing a $25 charge to cover the replacement and administration costs.
Processing Your Refund
YOU MUST UPDATE YOUR MAILING ADDRESS in WebAdvisor or in person at Student Services. No residence deposit refund will be issued to you if your address is still listed as “504 Main Street”.
The Campus Living Office staff will complete the paperwork associated with your refund. After the paperwork is complete, we submit your refund information to Financial Services. Your refund will be issued from their office.
Financial Services is also responsible for balancing your student account. Your residence deposit refund may be reduced by other outstanding debts, such as bookstore charges, parking fees, library fines, etc. Students who fail to pay their accounts within the specified deadlines may have their registration cancelled. College services including marks, diploma/certificate, and future registrations will be withheld until all financial obligations to the College have been met in full.
Refunds will be processed in the same manner as the original payment method, however cash and debit payments refunds will be made by cheque or directly deposit to your bank account. To set up direct deposit complete the following steps
- Go to: www.rrc.ca/webadvisor then click “Students
- Login to your WebAdvisor account for student records (if you can’t access your WebAdvisor account, submit a CaseLog from www.rrc.ca/caselog or contact the office that you registered through)
- Enter your Canadian bank account information by following required set up instructions.
- Done! All refunds except credit cards will now be deposited into your bank account
Refunds of fees that have been paid with the proceeds of a government sponsored student loan or by a third party will be issued to the lender or third party.
When to Contact the Campus Living Office
If you have not received the residence deposit refund by mail after two months, contact the Campus Living Office.
Early Terminations and Residence Deposit Forfeit
Residents who either complete an early contract termination or who are evicted have their deposit forfeited in full: In other words, the Campus Living Office retains the residence deposit in these two cases. The forfeiting of the residence deposit occurs in addition to the payment of an early termination fee as well as any other outstanding charges on the account at the time of check out.
For more information about early termination see Your Residence Contract.